Job Description:
The Customer Service Team Manager is responsible for the organization and execution of customer services in Western Europe, Africa, and LATAM. Apart from leading a multifunctional team, he or she will also be responsible for translating the global customer service strategy & mission into actionable plans.
Job Responsibilities:
- Leading a multi-functional and multi-country team of Customer Service Managers & Officers as well as the team leader responsible for the Help Desk team and the Technical Support & Interventions team.
- Motivate and develop your team members, focusing on personal growth and competencies and act as a mentor and coach.
- The strategy is set, the mission is clear. Your focus will be on translating this to improvement & upscaling initiatives to optimize existing processes, ensuring they are documented and implemented in a correct and professional way.
- Collaborate closely with other departments such as our Project Office and Sales teams, feeding back structural improvements.
- Report to the Global Unit Manager Customer Service, based in Harelbeke.